Your questions answered

Welcome to the PanaraTech FAQ and Help Center. Here, you'll find comprehensive answers to common questions about our IT services, training packages, and how we can support your personal technology needs in Columbus, Ohio. We're dedicated to making technology accessible and easy to understand for everyone.

Frequently asked questions

We believe in transparent and helpful communication. Below are some of the most common questions our customers ask, along with detailed answers to guide you. If you don't find what you're looking for, feel free to contact us directly.

Do you provide a subscription service for repairs and general troubleshooting?
Yes, we do! For $50 a month, or an annual subscription of $450 (a great deal!), we will be your personal help desk! Simply send an email to [[info@panratech.net]] to inquire about our subscription services!

Can I book for any time, any day?
Our availability for contact or more information is Monday - Friday, 8 AM - 5 PM and Saturday, 10 AM - 3 PM. Sunday, we are closed for inquiries. However, appointments can be scheduled during the following times: Thursdays from 5 PM to 9 PM, Fridays from 5 PM to 10 PM, Saturdays from 8 AM to 10 PM, and Sundays from 12 PM to 5 PM. If you are interested in a weekday session, please schedule at least 2-3 weeks in advance and email us directly at [[info@panaratech.net]].

Do you hold group sessions?
If you would like to schedule a group session, please send an email to [[info@panaratech.net]]. We'll be happy to discuss your specific needs and arrange a suitable time.

How to put my phone on silent?
The steps to silence your phone vary slightly by model. Generally, you can find a toggle switch on the side of your phone or access a "Do Not Disturb" setting in your phone's control center or settings menu. We can provide personalized guidance during a training session.

I have too many notifications, how do I get rid of them?
You can manage notifications through your phone's settings. Navigate to "Apps & Notifications" (or similar) and adjust the notification preferences for each app. You can turn them off completely or customize how they appear.

I am receiving spam calls and text messages. How can I filter them out?
Many phones have built-in features to block or filter spam calls and messages. You can usually find these options in your phone's call or messaging app settings. There are also third-party apps designed to combat spam.

How do I share photos in my message thread?
In most messaging apps, you can tap the "+" or "paperclip" icon within a conversation to attach photos. You'll then be able to select images from your photo gallery to send.

Quick tips for tech problems

Sometimes, a simple trick can solve a big problem. Here are some quick fixes and tips from PanaraTech to help you troubleshoot common technology issues and improve your device's performance. Remember, technology takes patience!

  • Restart or shut down your device first if you are experiencing issues. This often resolves minor glitches.
  • Close out of your open apps on your phone to improve its performance and battery life.
  • Do not constantly charge your device; sometimes it is helpful to allow it to lose charge before plugging it in again.
  • Invest in your device's warranty for peace of mind and protection against unexpected issues.
  • Do not be afraid to Google your questions and use YouTube as a resource for tutorials.
  • Tech takes patience, so do not beat yourself up. Ask us for help! We're here to guide you.

Need more personalized help?

If you can't find the answer you're looking for or need more in-depth support, our team at PanaraTech is ready to assist you. Book a training session or contact us directly for personalized solutions to all your tech questions.